We ship and deliver worldwide.
All orders are made via our checkout process. EAU will send you an invoice to your registered email once checkout process and payment has been completed and successful.
All orders received during normal business hours between Monday to Friday between 9am – 5pm are processed for shipment within 24 to 48 hours, except public holidays. As every order is different, shipping costs will vary depending on the size, weight and destination of your chosen items.
(Please refer to our shipping rate upon checkout).
Please allow up to 2 business days for all items purchased to be packaged and shipped. We will only ship your order after payments has been made. We will notify you once it has been shipped. If you have any special requests please do not hesitate to contact our customer service [email protected] or +62 811 889 2200
When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at [email protected]
During sale periods and public holidays we will try our best to commit to our normal delivery times, however please keep in mind of the delay possibilities. In case of any delay in the processing time, you will be notified by email.
HOW MUCH IS THE SHIPPING FEE?
ZONE 1 | Flat Rate IDR 200.000
ZONE 2 | Flat Rate IDR 218.000
Hong Kong, Brunei, Cambodia, East Timor, Laos, Macau, Malaysia, Myanmar, Philippines, Thailand, Vietnam.
ZONE 3 | Flat Rate IDR 244.000
ZONE 4 | Flat Rate IDR 281.000
Australia, New Zealand, South Korea, Taiwan, Mongolia, Papua New Guinea.
ZONE 5 | Flat Rate IDR 329.000
Canada, United States, Mexico.
ZONE 6 | Flat Rate IDR 351.000
Maldives, Bahrain, Bangladesh, India, Jordan, Kuwait, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Sri Lanka, United Arab Emirates.
ZONE 7 | Flat Rate IDR 395.000
United Kingdom, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.
ZONE 8 | Flat Rate IDR 537.000
Rest of the world.
Once your package has been dispatched, a unique tracking number will be sent to your email address to track it.
We CANNOT ship to PO BOX addresses, please ensure that you provide us your residential or business address and contact phone number for shipment.
Average International Delivery time 3 – 5 Business Days.
Note that we cannot guarantee that you will receive your package within the time frame expected. Estimated average delivery times are to be used as a guide only and commence from the date of dispatch. We DO NOT hold responsible for damaged, lost or stolen packages.
DOMESTIC DELIVERY (INDONESIA)
For All Domestic Orders we use JNE Reg and JNE YES.
Domestic Rates can be found at http://www.jne.co.id
You can track your parcel by clicking on the link https://www.jne.co.id
If you choose JNE YES Average Domestic Delivery time 1-3 Business Days.
If you choose JNE REG Average Domestic Delivery time 5 – 7 Business Days.
Note that we cannot guarantee that you will receive your package within the time frame expected. Estimated average delivery times are to be used as a guide only and commence from the date of dispatch.
We can offer Same Day Delivery service via GOSEND for those residing in JAKARTA only. Same Day Delivery is available from Monday to Friday, all orders must be made before 11am in order to use this service. Any orders made after 11am might be delivered the next day.
Please inform us via email [email protected] or contact our customer service number
+62 811 889 2200 for arrangement immediately after finalising your purchase at the online store (quote your order number).
CUSTOM & DUTIES
EAU is not liable for all import duties, customs and sales taxes levied by the destination country shipped to. Payment might be necessary to release your order from customs on arrival. We WILL NOT be held liable for any fees or taxes incurred should your product is hold by customs.
We strongly advise that you double check and be familiar with your country’s import duty, customs, sales taxes prior ordering or purchasing, as well as its rules and regulations for importing goods and products. If the goods ordered failed to be collected, you are required to pay the re-delivery fee and duty tax to re-import or send of the goods back to us.
The currency we use on our online store is Indonesian Rupiah (IDR). For International customers, payment can be made using credit card (MasterCard, Visa) and or via XENDIT.
For customers in Indonesia, payments can also be made via Direct Bank Transfer to our Bank Central Asia (BCA) account. Details will be provided on the Checkout section under Manual Payment after you completed the customer’s info details form.
CHANGES TO YOUR ORDER
If you require any changes to your order such as incorrect sizing or contact details, please contact us immediately at [email protected] for adjustments. If your order has already been processed, EAU accepts no responsibility for incorrect details entered. EAU reserves the right to cancel any order after purchase.
EXCHANGE AND REFUND
We do not accept exchange and or refund for our swimwear, please ensure that you double check our sizing guidelines prior making your order. Please note that the appearance of product color and material may vary slightly from those displayed on the screen. If you would like to know more information on the products you love or interested in, please contact us via email at [email protected]